FAQ's

 

Do you ship your Moon Lamps from overseas?
Not us! MoonLamps.co is proudly family owned and based in the USA. Every Moon Lamp is shipped directly from our Mesa, AZ facility, usually the same day or the next day after your order. You’ll also receive a USPS tracking number to follow your lamp’s journey right to your door.

How soon will my order arrive?
For most orders within the U.S., you can expect delivery within 2-3 business days after it’s shipped. We strive to get orders out the same day, though it may take an additional 1-2 business days depending on order volume and when you placed your order.

Are Moon Lamps safe for children?
Absolutely! Safety is a priority for us as a family business. Our moon lamps stay cool to the touch and are crafted with kid friendly materials. 

Any tips for keeping my Moon Lamp in great condition?
It’s easy! Gently dust your moon lamp with a soft cloth to keep it clean. Avoid exposing it to excessive moisture, and of course make sure the power cord is tucked away safely.

What if I’m not satisfied with my Moon Lamp?
Your satisfaction is very important to us. If you’re not completely happy with your purchase, you can return it within 30 days for a full refund. For more details, check our complete return policy on our website.

Can I adjust the settings on my Moon Lamp?
Yes! Our moon lamps come with multiple lighting modes you can switch between. All models have a minimum of three different color options, but specific designs vary.

I’m considering a bulk order. Are there any discounts?
Definitely! We offer bulk order fulfillment and special pricing for larger orders. Contact our team at info@moonlamps.co, and we’ll be happy to help you with the details.

How can I reach you if I have questions?
Feel free to email us anytime at info@moonlamps.co or visit our Contact Us page. We’re here to help!